Zero Defect Software Development (ZDSD) is a results-oriented process that emphasizes the analysis, testing and reporting of the causality of defects. This process, which has evolved from the commitment to providing “five-nines” (99.999%) reliability for mission-critical applications, supplants the traditional approach of reacting to undesirable effects and treating symptoms while attempting to manage verification processes using “trend analyses” or simply tracking the occurrences of defects.